Returns & Exchanges

We are happy to exchange or refund your purchase within 7 days providing the goods are in a fully resale able condition (including tags) and not within the exclusion policy* 
This policy does not affect your statutory rights. You can return unwanted items either by visiting One2one Collect & Returns Center at Ikeja (the fastest way to get a refund), alternatively paid for by the customer via the courier/post.
Goods can either be returned to our Collect & Returns Center or by post (see below). We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery. 
In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached. 
We reserve the right to refuse to refund items that are returned that are not in re-sale able condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense. 
Goods must be returned with your original receipt and be in the condition that they were purchased. Without a receipt we will exchange or refund in vouchers at the last known selling price.
If you return a single item bought as part of a multi buy discount offer (for example buy 2 for N10.000) you will be refunded the full price of the item less any discount given in the offer. 
If you return all the items purchased with the multi buy offer discount you will refunded with the full multi-buy value.

Our refunds policy is in addition to your statutory rights.

Exceptions to Refunds Policy

There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:

• Pierced earrings; 
• Cosmetics/fragrances; 
• Hats; hair accessories;
• Quilts; duvets; pillows; 
• DVD’s (in original packaging with any security 
  seals still intact) 
• Confectionery; 
• Underwear (unless the hygiene strips and tags 
  are still in place); control wear; hosiery; and 
  swimwear (unless the hygiene strips and tags 
  are still in place). 
• Gift vouchers are non-refundable and cannot be 
  exchanged for cash.

Returns by Post/Courier

You can return goods to us via the Post or Courier to:

ONE2ONE (Collect & Returns) 
23 Olayeni Street 
Computer Village, Ikeja Lagos.
100271. Nigeria.

The parcel should contain:

i. The item(s) you purchased that you wish to 
   return in their original condition. 
ii. Your original delivery note with the returns 
   section fully completed, clearly stating which 
   item(s) you are returning and the reasons why 
   you are returning the goods. 

You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. 

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least 5 days for your goods to reach us and 14 days to receive your refund. If you need advice on returning by post/courier, please contact our customer services team on 08178000810 or via e-mail

Statutory Rights
This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.
Sale of Goods Acts
Our refunds policy is in addition to your statutory rights. 
Under the Sale of Goods Act, the goods we sell you must:

1. Conform to the description we have given you 
2. Be of satisfactory quality. 
3. Be fit for purpose. 
4. Be safe. 

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.
Distance Selling Regullations

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations. 

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; 
Pierced earrings, cosmetics/fragrances, hats, hair accessories, quilts, duvets, pillows, confectionary, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).

If you want to cancel, you must do within seven working days after delivery of the goods.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note. 
You are responsible for returning the goods to us at your cost. The goods and your notice of cancellation should be sent to: 
ONE2ONE (Collect & Returns), 23 Olayeni Street Computer Village, Ikeja Lagos.100271. Nigeria. 

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 14 days from the date we received your cancellation notice for this to be done.

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